Our customer service - flexible and always available

No long downtimes: The interdisciplinary structure of our customer service team of customer service engineers, designers and electrical machinery fitters ensures that we provide a competent and comprehensive service at all times.

Our customer service team is highly qualified, experienced and technically well equipped. We also have a network of international service partners who support us worldwide. Our service partners include:

  • Gebr. Friedrich Industrie- und Elektrotechnik (Kiel)
  • MaK Asia (Singapore, Shanghai, Melbourne, Jakarta)

Our services at a glance:


  • Start-up assistance (system test) on location
  • Training of end user operators

Spare parts supply

From bearings to rotating rectifiers and control units: we have a variety of electronic components and wear parts in stock for the supply of spare parts. In urgent cases we can ship these within 24 hours.

  • Express delivery of electronic parts and wearing parts from stock
  • In-house manufacture of spare parts

Inspection, troubleshooting and technical services

  • Noise measurement (sound pressure level and sound power level, measuring devices from Brüel & Kjaer)
  • Vibration measurement (measuring devices from Brüel & Kjaer, FIS (FAG Industrial Services))
  • Bearing condition diagnosis
  • Thermographic analysis
  • Field balancing

Repairs and modernisation (retrofitting)

  • Performance of bearing changes on-site
  • Repair and retrofitting of in-house and external products
  • Testing of all repaired and retrofitted machinery in our own test bay


  • Decommissioning and transport back to Dessau for environmentally friendly disposal

Quick Contact

Tel.:+49 340 203-200
Fax:+49 340 203-311
Enquiry form
Contact partner


Fast service - reliable and competent

Tel.:+49 340 203-203

Contact partner